Each year, everyone who is enrolled in Medicaid must undergo a redetermination (sometimes called “rede”) to check and see if they are still eligible.
Illinois has had a backlog of individual “cases” waiting for redetermination for some time and has not been able to catch up.
The IMRP, which is also called Enhanced Eligibility Verification (EEV), is being run under contracts that the Illinois Department of Healthcare and Family Services (HFS) has with two private companies:
MAXIMUS will review “cases” for people who get medical benefits only during January 2013. Starting on February 1st, they will also review cases of people who get SNAP and/or cash benefits. First, they will verify all possible data electronically, and contact clients to complete the redetermination process. They will identify themselves to Medicaid enrollees as working for the Medicaid Redetermination Project, not as MAXIMUS employees.
People contacted by MAXIMUS will have only 10 business days to respond.
People who do not provide information within this deadline will then need to work with their local DHS Family and Community Resource Center to complete their redetermination.
Medicaid enrollees can mail or fax their information to MAXIMUS IMRP. They can also bring it to their local DHS office.Future plans include the option to scan and email documents to MAXIMUS. No start date has been given for this electronic submission.
MAXIMUS will also operate a toll-free program hotline for consumers: 1-855-458-4945. The hotline will begin operation on January 21, 2013.
People who receive SNAP (Food Stamps) benefits and/or cash benefits will be contacted by caseworkers from their local DHS Family and Community Resource Center, not by MAXIMUS, through the end of January 2013. Starting on February 1, 2013, these people will also be contacted by MAXIMUS.
HMS will provide MAXIMUS with a data mining computer system that will review records electronically and select those people who are most likely to be eligible as well as those who are most likely to no longer be eligible. They will do this by matching data across agencies and programs.
Here is contact information for the IMRP:
Illinois Medicaid Redetermination Program Hotline Information
Hours of Operation: Monday – Friday, 7:00 am – 9:00 pm, Central Time Saturday, 8:00 am – 1:00 pm, Central Time
Holidays: The IMRP Hotline will be closed on the following holidays:
– New Year’s Day
– Memorial Day
– Fourth of July
– Labor Day
– Thanksgiving Day
– Christmas Day
Phone Number: 1-855-HLTHYIL (1-855-458-4945
Illinois Medicaid Redetermination,
PO Box 1242,
Chicago, IL 60690-9992